Fiberhawk Status

8/27 Swayzee WebMail Login Issues

Update - We are still waiting for updates from the provider, in the meantime customers that can log into their email accounts need to change their password to something more secure. We have linked some resources below to help with this.

https://www.cisa.gov/secure-our-world/use-strong-passwords
https://passwords-generator.org/
Aug 28, 2025 - 09:46 EDT

Identified - We have identified an issue with our email where customers cannot log in to their email account. We have a support ticket in with the provider. The current recommendation is to clear browser cache and cookies to try and log in.
Aug 27, 2025 - 10:52 EDT

Swayzee, IN Degraded Performance

Yeoman, IN Operational

Sheridan. IN Operational

Kirklin, IN Operational

Frankfort, IN Operational

Frankton, IN Operational

Lapel, IN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Sheridan Partial Outage

Resolved - This incident has been resolved.
Sep 12, 11:22 EDT

Monitoring - We identified a hardware issue and it has been addressed. Please power cycle your equipment if you are experiencing issues. Thank you
Sep 11, 23:58 EDT

Investigating - We are currently investigating this issue.
Sep 11, 23:49 EDT

Sep 11, 2025

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

Sheridan Partial Outage

Resolved - Our technician identified a power issue affecting equipment in our Sheridan service area. The problem has been resolved, and phone and internet services have been restored.

If your internet is still not working:

1. Please reboot all equipment (ONT, router, etc.).
2. If the issue persists, contact our support team at 765-922-7916.

Thank you for your patience!
Sep 8, 21:53 EDT

Monitoring - Issue resolved. If you are still experiencing problems, please power cycle your equipment. Thank you
Sep 8, 21:51 EDT

Identified - We have identified a problem in Sheridan and are dispatching a technician to resolve the issue.
Sep 8, 21:20 EDT

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

Yeoman Outage

Resolved - This incident has been resolved.
Sep 5, 18:00 EDT

Monitoring - Power has been restored. If you still are having issues with your internet being down, please power cycle your ONT and your router. Thank you
Sep 5, 17:37 EDT

Identified - We have identified there is a power outage in the area. There is no ETA due to this being an external issue from Fiberhawk.
Sep 5, 16:27 EDT

Investigating - We are currently investigating a partial outage in our Yeoman service area.
Sep 5, 16:01 EDT

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.