Fiberhawk Status

3/31 Sheridan Services Affected

Update - Technicians are still working on replacing failed equipment.
Apr 01, 2025 - 08:15 EDT

Update - Techs are onsite and working to replacing failed equipment.
Mar 31, 2025 - 13:52 EDT

Update - Emergency maintenance planned for 2PM on 3/31 to resolve intermittent issues in service.
Mar 31, 2025 - 13:02 EDT

Identified - Technicians have identified the issue and are in the process of resolving the issue.
Mar 31, 2025 - 12:52 EDT

Investigating - We are aware that some customers are experiencing issues with service as of 8:30 this morning. Technicians are investigating the issue and working towards a resolution. Customers may experience intermittent service during this time.
Mar 31, 2025 - 08:30 EDT

Swayzee, IN Operational

Yeoman, IN Operational

Sheridan. IN Partial Outage

Kirklin, IN Operational

Frankfort, IN Operational

Frankton, IN Operational

Lapel, IN Operational

Markle, IN Operational

Summitville, IN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2025

Unresolved incident: 3/31 Sheridan Services Affected.

Mar 31, 2025

Mar 30, 2025

Kirklin Partial Outage 3/30/2025

Resolved - The partial outage in Kirklin has been resolved.
Mar 30, 21:00 EDT

Monitoring - The partial outage in Kirklin has been Identified and service has been restored. We will continue to monitor.
Mar 30, 20:20 EDT

Investigating - Some Kirklin customers may be experiencing an internet outage. We are investigating the issue, and we will update as soon as we have more information.
Mar 30, 20:00 EDT

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Sheridan/Kirklin Services affected 3/28

Resolved - Service has been restored in Kirklin and Sheridan.
Mar 28, 11:30 EDT

Monitoring - The outage has been identified and is being monitored at this time. Customers should notice services are online, if service is not online reboot your fiber ONT and that should bring everything back up.
Mar 28, 11:11 EDT

Investigating - We are aware of an outage reported at 10:15 this morning affecting customers in Kirklin and Sheridan. We are investigating the issue and will update once we know more.
Mar 28, 10:33 EDT

Mar 27, 2025

Sheridan Maintenance

Completed - The scheduled maintenance has been completed.
Mar 27, 06:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 01:10 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 27, 01:05 EDT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.