Fiberhawk Status

8/27 Swayzee WebMail Login Issues

Update - We are still waiting for updates from the provider, in the meantime customers that can log into their email accounts need to change their password to something more secure. We have linked some resources below to help with this.

https://www.cisa.gov/secure-our-world/use-strong-passwords
https://passwords-generator.org/
Aug 28, 2025 - 09:46 EDT

Identified - We have identified an issue with our email where customers cannot log in to their email account. We have a support ticket in with the provider. The current recommendation is to clear browser cache and cookies to try and log in.
Aug 27, 2025 - 10:52 EDT

Swayzee, IN Degraded Performance

Yeoman, IN Operational

Sheridan. IN Operational

Kirklin, IN Operational

Frankfort, IN Operational

Frankton, IN Operational

Lapel, IN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

Unresolved incident: 8/27 Swayzee WebMail Login Issues.

Aug 27, 2025

Aug 26, 2025

Kirklin

Resolved - This incident has been resolved.
Aug 26, 14:54 EDT

Investigating - We had an equipment issue that we quickly identified and everything should be good now. If you continue to have issues with your service, please power cycle your ONT and router. Thank you
Aug 26, 12:15 EDT

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

Kirklin Reboot Equipment

Resolved - This incident has been resolved.
Aug 22, 16:54 EDT

Monitoring - Kirklin customers - if you do not have internet, please power cycle your ONT and router. Thank you.
Aug 21, 16:42 EDT

Aug 21, 2025

Sheridan Outage

Resolved - This incident has been resolved.
Aug 21, 16:39 EDT

Monitoring - We were made aware of a service outage affecting some customers in our Sheridan service area. Technicians have rebooted the affected equipment and customers should notice that service is coming back online. We are continuing to monitor equipment and services. If services have not restored, please power cycle your fiber ONT first then your router. If service does not restore after power cycling, contact our office at 765-922-7916.
Aug 21, 08:57 EDT

Aug 20, 2025

No incidents reported.