Resolved -
This incident has been resolved.
Jan 15, 09:13 EST
Update -
If any customers are experiencing issues with their service or their service has not restored, reboot your ONT first then your router. Make sure to unplug your ONT for a minimum of 30 seconds from the outlet then plug back into power.
Jan 13, 16:32 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 13, 14:07 EST
Update -
We are still waiting for more information from 3rd party point of contact to determine what caused the outage. More updates to follow.
Jan 13, 09:31 EST
Identified -
3rd party emergency maintenance occurred. They are working to resolve the issue. We apologize for any inconvenience.
Jan 13, 01:58 EST
Investigating -
We are currently investigating this issue.
Jan 13, 01:31 EST