Fiberhawk Status

Jul 15, 2026

Resolved - This incident has been resolved.
Jul 15, 15:25 EDT

Update - Update: We apologize for the continued service disruption. Restoration efforts are progressing, and our field team has successfully placed the replacement cable at both splice locations. Crews have begun preparing the cable for fiber splicing, which is the next major step toward restoring service. Services remain impacted, and there is currently no estimated time of restoration (ETR). We will continue to provide updates as meaningful progress is made.
Jul 14, 23:28 EDT

Update - Update: Restoration efforts are continuing. Our OSP team has successfully placed the replacement cable at both splice locations and has begun preparing the cable for splicing. Services remain impacted, and there is currently no estimated time of restoration (ETR). We apologize for the continued disruption and will provide additional updates as progress is made.
Jul 14, 21:26 EDT

Update - Update: Restoration efforts are continuing. Our OSP team has located the west side of the damaged cable in a buried handhole. Crews are preparing to drill from the east side to place the replacement cable, with fiber splicing expected to begin within approximately two hours. Services remain impacted, and there is currently no estimated time of restoration (ETR). We apologize for the continued disruption and will provide additional updates as progress is made.
Jul 14, 18:13 EDT

Update - Update: Restoration efforts are continuing. The OSP team has confirmed the location of the fiber cut and crews remain on site actively excavating on the west side of the roadway to expose undamaged conduit and cable for repair. Drilling and excavation equipment are in place, and work is progressing to prepare for replacement infrastructure. Customer services remain impacted, and there is currently no estimated time of restoration (ETR). We apologize for the continued disruption and will provide additional updates as progress is made.
Jul 14, 16:33 EDT

Update - Update: Restoration efforts are continuing. The field team has identified the location of the fiber cut and has begun excavation to access undamaged conduit and cable so repairs can proceed. Drilling and excavation equipment are on site, and crews are preparing the path for replacement infrastructure. Customer services remain impacted, and there is currently no estimated time of restoration (ETR). We apologize for the disruption and will provide additional updates as progress is made.

Steps Taken:

* Confirmed the location of the fiber cut.
* Deployed excavation, drilling equipment, and field crews to the site.
* Began excavation to locate undamaged conduit and cable for repair.

Next Steps:
Complete excavation, install replacement conduit as needed, begin fiber repair activities, validate services after repairs are complete, monitor network stability, and provide an updated status, including an ETR when available.
Jul 14, 13:42 EDT

Identified - From our upstream provider:

Update: We apologize for the continued service disruption. Our Outside Plant (OSP) repair team is actively progressing restoration efforts. The splice crew is scheduled to meet the local telecom team at 10:00 AM to perform the required fiber measurements and confirm the fault location before repairs begin. At this time, an estimated restoration time is not yet available.

Steps Taken: Engineering completed fault isolation, confirmed the Outside Plant issue, engaged and dispatched the splice vendor, coordinated with the local telecom team, and scheduled the onsite meeting to perform detailed fiber measurements.

Next Steps: Complete onsite fiber measurements, confirm the repair location, begin the necessary fiber restoration work, perform end-to-end service validation, monitor network stability, and continue providing updates as meaningful progress is made.
Jul 14, 11:11 EDT

Update - A hardware/fiber issue has been identified down around Greenfield, Indiana. We are being told that technicians have been dispatched.
Jul 14, 09:40 EDT

Update - We are continuing to investigate this issue.
Jul 14, 08:35 EDT

Investigating - We are aware of some calling issues receiving and making calls. We are investigating.
Jul 14, 08:35 EDT

Jul 14, 2026

Jul 13, 2026

Swayzee Local Calls

Resolved - This incident has been resolved.
Jul 13, 15:21 EDT

Monitoring - We received word that the third party cut line came back up at 7/2/26 3:40:27 PM, we continued to monitor until the end of the day on 7/2/26. Local calls in Swayzee should be fine at this point, but we will continue to monitor until we receive confirmation from the vendor.
Jul 6, 10:55 EDT

Update - We have received an update that a third-party vendor has a cut line is causing the calling issue in Swayzee. We will continue to post updates as we learn more.
Jul 2, 11:35 EDT

Update - Calls to and from any 922 numbers are still experiencing issues in Swayzee, we are working on getting this issue resolved as quickly as possible. Customers can reach us by email at fiberhawk@fiberhawk.com or by texting us at 765-922-7917.
Jul 2, 08:59 EDT

Identified - We are aware there is an issue with calls to any 922 number in Swayzee. We are working on a resolution and will update once it has been implemented.
Jul 1, 17:04 EDT

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Jul 1, 2026

All Systems Operational

Past Incidents