Resolved -
This incident has been resolved.
May 20, 09:50 EDT
Monitoring -
The issue has been resolved, and we are continuing to monitor as customers come back online.
May 14, 13:41 EDT
Update -
We are still working to fix this issue, more updates to follow.
May 14, 12:52 EDT
Update -
We are continuing to work on a fix for this issue.
May 14, 09:01 EDT
Identified -
A technician of Fiberhawk discovered that an electrical crew in Frankton has commercial power down to our facility to replace a pole. Service should restore once they are done moving the lines and turn the power back on. We apologize for the inconvenience.
May 14, 09:01 EDT