Fiberhawk Status

Mar 12, 2026

Resolved - This incident has been resolved.
Mar 12, 06:45 EDT

Update - Multiple Fiberhawk teams and contractors are working diligently to repair this issue, the crew that is working to fix the fiber that is affected is still on site, they are working to make repairs as quickly as they can. We do not have an ETA at this time and we will update once we hear from the field teams as they make progress.
Mar 11, 16:27 EDT

Update - We are aware that due to the scale of the ongoing project that services are still impacted in certain areas, so far we have been able to make progress and we've gotten the updates below from various teams:

Contractors have repaired their splicing issue.
Our technicians have resolved individual issues at customers’ homes.
Our IT department has rebooted and checked all relevant equipment.

Unfortunately, we are still experiencing an issue that our team is actively working to resolve.
At this time, we do not have an ETR, as additional team members are currently enroute to assist.

Rest assured, we are doing everything possible to restore service to everyone as quickly as we can!
Mar 11, 13:09 EDT

Update - We are still working on maintenance in Sheridan, there appears to be an issue with the fiber that supplies service to multiple customers. We are working as quickly as possible to get this resolved so that services come back online for affected customers. We will continue to update as the situation develops.
Mar 11, 09:32 EDT

Monitoring - Sheridan maintenance is running over. We are working to get everything up and running.
Mar 11, 06:10 EDT

Sheridan Maintenance - March 12

Completed - The scheduled maintenance has been completed.
Mar 12, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 EDT

Scheduled - Attention SHERIDAN Customers!

Due to the INDOT project on State Road 47, Fiberhawk will conduct maintenance during the times below in order to move customers to an alternate route. Some customers will see only a brief outage, while others could be down throughout the entire maintenance window.

If your service does not come up by 5 a.m., please reboot your equipment. If after doing so your service still does not come back up, please contact our office at 8 a.m.

Wednesday, 3/11/26 12 a.m. – 4 a.m.
Thursday, 3/12/26 12 a.m. – 4 a.m.
Mar 5, 13:12 EST

Mar 11, 2026

Sheridan Maintenance - March 11

Completed - The scheduled maintenance is going longer than expected.
Mar 11, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:00 EDT

Scheduled - Attention SHERIDAN Customers!

Due to the INDOT project on State Road 47, Fiberhawk will conduct maintenance during the times below in order to move customers to an alternate route. Some customers will see only a brief outage, while others could be down throughout the entire maintenance window.

If your service does not come up by 5 a.m., please reboot your equipment. If after doing so your service still does not come back up, please contact our office at 8 a.m.

Wednesday, 3/11/26 12 a.m. – 4 a.m.
Thursday, 3/12/26 12 a.m. – 4 a.m.
Mar 5, 13:10 EST

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

Swayzee Outage 2/27/26

Resolved - This incident has been resolved.
Feb 27, 17:30 EST

Monitoring - We have identified an issue with our equipment that is affecting some of our Swayzee customers. Technicians are on site have implemented a fix and we are actively monitoring the results.
Feb 27, 13:48 EST

Yeoman Wireless Outage 2/26

Resolved - All services have been restored, techs finished the repairs around 7PM last night and all customers should be back online. If your service is not restored, power cycle your PoE and router. If service is still offline contact our office at 765-922-7916.
Feb 27, 08:22 EST

Identified - We have identified an issue with our wireless equipment, technicians have been dispatched to repair the affected equipment. We will update as soon as possible. Thank you.
Feb 26, 15:26 EST

Feb 26, 2026

Office Phone Outage 2/18

Resolved - This incident has been resolved.
Feb 26, 08:27 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 09:25 EST

Identified - Our phone system is currently down due to an incident with our phone carrier, we are not allowing any calls to or from our office while we work on resolving this issue. Customers can fill out a contact form on our website or text us at 765-922-7917 for assistance. We will update as we know more.
Feb 18, 12:04 EST

Past Incidents