Fiberhawk Status

Sheridan

Update - We are continuing fiber work on the following areas: Sheridan Estates, Maple Run, 226th St, SR 38, W 236th St, and Millwood Estates on E 10th St. These areas needed additional work to bring services back up.
Mar 13, 2026 - 11:55 EDT

Update - Our team has completed the work along Malott St. and in the trailer park. If you are in that area and your service is still down, please try power‑cycling your equipment.

We are continuing work on the east end of SR 47 and in the Maple Run / Sheridan Estates areas. These locations require more detailed attention from our IT department.

We understand this outage has taken much longer than expected. Our team has been working around the clock with little to no sleep this week to restore service as quickly as possible.

Thank you for your patience and understanding.
Mar 12, 2026 - 17:12 EDT

Update - We have some customers that are still down, our crews are working to finish the fiber splicing to get those customers back up. We appreciate the patience from all of you. We are working as fast as we can to get everyone back online, and will update once we know more.
Mar 12, 2026 - 11:22 EDT

Monitoring - We are currently wrapping up our maintenance in the Sheridan area. Please call into the office if you are experiencing any issues. Thank you
Mar 12, 2026 - 06:49 EDT

Swayzee, IN Operational

Yeoman, IN Operational

Sheridan. IN Partial Outage

Kirklin, IN Operational

Frankfort, IN Operational

Frankton, IN Operational

Lapel, IN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 13, 2026

Unresolved incident: Sheridan.

Mar 12, 2026

Sheridan Extended Maintenance

Resolved - This incident has been resolved.
Mar 12, 06:45 EDT

Update - Multiple Fiberhawk teams and contractors are working diligently to repair this issue, the crew that is working to fix the fiber that is affected is still on site, they are working to make repairs as quickly as they can. We do not have an ETA at this time and we will update once we hear from the field teams as they make progress.
Mar 11, 16:27 EDT

Update - We are aware that due to the scale of the ongoing project that services are still impacted in certain areas, so far we have been able to make progress and we've gotten the updates below from various teams:

Contractors have repaired their splicing issue.
Our technicians have resolved individual issues at customers’ homes.
Our IT department has rebooted and checked all relevant equipment.

Unfortunately, we are still experiencing an issue that our team is actively working to resolve.
At this time, we do not have an ETR, as additional team members are currently enroute to assist.

Rest assured, we are doing everything possible to restore service to everyone as quickly as we can!
Mar 11, 13:09 EDT

Update - We are still working on maintenance in Sheridan, there appears to be an issue with the fiber that supplies service to multiple customers. We are working as quickly as possible to get this resolved so that services come back online for affected customers. We will continue to update as the situation develops.
Mar 11, 09:32 EDT

Monitoring - Sheridan maintenance is running over. We are working to get everything up and running.
Mar 11, 06:10 EDT

Sheridan Maintenance - March 12

Completed - The scheduled maintenance has been completed.
Mar 12, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 EDT

Scheduled - Attention SHERIDAN Customers!

Due to the INDOT project on State Road 47, Fiberhawk will conduct maintenance during the times below in order to move customers to an alternate route. Some customers will see only a brief outage, while others could be down throughout the entire maintenance window.

If your service does not come up by 5 a.m., please reboot your equipment. If after doing so your service still does not come back up, please contact our office at 8 a.m.

Wednesday, 3/11/26 12 a.m. – 4 a.m.
Thursday, 3/12/26 12 a.m. – 4 a.m.
Mar 5, 13:12 EST

Mar 11, 2026

Sheridan Maintenance - March 11

Completed - The scheduled maintenance is going longer than expected.
Mar 11, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:00 EDT

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

Swayzee Outage 2/27/26

Resolved - This incident has been resolved.
Feb 27, 17:30 EST

Monitoring - We have identified an issue with our equipment that is affecting some of our Swayzee customers. Technicians are on site have implemented a fix and we are actively monitoring the results.
Feb 27, 13:48 EST

Yeoman Wireless Outage 2/26

Resolved - All services have been restored, techs finished the repairs around 7PM last night and all customers should be back online. If your service is not restored, power cycle your PoE and router. If service is still offline contact our office at 765-922-7916.
Feb 27, 08:22 EST

Identified - We have identified an issue with our wireless equipment, technicians have been dispatched to repair the affected equipment. We will update as soon as possible. Thank you.
Feb 26, 15:26 EST