Update - Update: Restoration efforts are continuing. The field team has identified the location of the fiber cut and has begun excavation to access undamaged conduit and cable so repairs can proceed. Drilling and excavation equipment are on site, and crews are preparing the path for replacement infrastructure. Customer services remain impacted, and there is currently no estimated time of restoration (ETR). We apologize for the disruption and will provide additional updates as progress is made.
Steps Taken:
* Confirmed the location of the fiber cut.
* Deployed excavation, drilling equipment, and field crews to the site.
* Began excavation to locate undamaged conduit and cable for repair.
Next Steps:
Complete excavation, install replacement conduit as needed, begin fiber repair activities, validate services after repairs are complete, monitor network stability, and provide an updated status, including an ETR when available.
Jul 14, 2026 - 13:42 EDT
Steps Taken:
* Confirmed the location of the fiber cut.
* Deployed excavation, drilling equipment, and field crews to the site.
* Began excavation to locate undamaged conduit and cable for repair.
Next Steps:
Complete excavation, install replacement conduit as needed, begin fiber repair activities, validate services after repairs are complete, monitor network stability, and provide an updated status, including an ETR when available.
Jul 14, 2026 - 13:42 EDT
Identified - From our upstream provider:
Update: We apologize for the continued service disruption. Our Outside Plant (OSP) repair team is actively progressing restoration efforts. The splice crew is scheduled to meet the local telecom team at 10:00 AM to perform the required fiber measurements and confirm the fault location before repairs begin. At this time, an estimated restoration time is not yet available.
Steps Taken: Engineering completed fault isolation, confirmed the Outside Plant issue, engaged and dispatched the splice vendor, coordinated with the local telecom team, and scheduled the onsite meeting to perform detailed fiber measurements.
Next Steps: Complete onsite fiber measurements, confirm the repair location, begin the necessary fiber restoration work, perform end-to-end service validation, monitor network stability, and continue providing updates as meaningful progress is made.
Jul 14, 2026 - 11:11 EDT
Update: We apologize for the continued service disruption. Our Outside Plant (OSP) repair team is actively progressing restoration efforts. The splice crew is scheduled to meet the local telecom team at 10:00 AM to perform the required fiber measurements and confirm the fault location before repairs begin. At this time, an estimated restoration time is not yet available.
Steps Taken: Engineering completed fault isolation, confirmed the Outside Plant issue, engaged and dispatched the splice vendor, coordinated with the local telecom team, and scheduled the onsite meeting to perform detailed fiber measurements.
Next Steps: Complete onsite fiber measurements, confirm the repair location, begin the necessary fiber restoration work, perform end-to-end service validation, monitor network stability, and continue providing updates as meaningful progress is made.
Jul 14, 2026 - 11:11 EDT
Update - A hardware/fiber issue has been identified down around Greenfield, Indiana. We are being told that technicians have been dispatched.
Jul 14, 2026 - 09:40 EDT
Jul 14, 2026 - 09:40 EDT
Update - We are continuing to investigate this issue.
Jul 14, 2026 - 08:35 EDT
Jul 14, 2026 - 08:35 EDT
Investigating - We are aware of some calling issues receiving and making calls. We are investigating.
Jul 14, 2026 - 08:35 EDT
Jul 14, 2026 - 08:35 EDT
Swayzee, IN
Degraded Performance
Yeoman, IN
Degraded Performance
Sheridan. IN
Operational
Kirklin, IN
Operational
Frankfort, IN
Operational
Frankton, IN
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance