Update - We are aware that due to the scale of the ongoing project that services are still impacted in certain areas, so far we have been able to make progress and we've gotten the updates below from various teams:
Contractors have repaired their splicing issue.
Our technicians have resolved individual issues at customers’ homes.
Our IT department has rebooted and checked all relevant equipment.
Unfortunately, we are still experiencing an issue that our team is actively working to resolve.
At this time, we do not have an ETR, as additional team members are currently enroute to assist.
Rest assured, we are doing everything possible to restore service to everyone as quickly as we can!
Mar 11, 2026 - 13:09 EDT
Contractors have repaired their splicing issue.
Our technicians have resolved individual issues at customers’ homes.
Our IT department has rebooted and checked all relevant equipment.
Unfortunately, we are still experiencing an issue that our team is actively working to resolve.
At this time, we do not have an ETR, as additional team members are currently enroute to assist.
Rest assured, we are doing everything possible to restore service to everyone as quickly as we can!
Mar 11, 2026 - 13:09 EDT
Update - We are still working on maintenance in Sheridan, there appears to be an issue with the fiber that supplies service to multiple customers. We are working as quickly as possible to get this resolved so that services come back online for affected customers. We will continue to update as the situation develops.
Mar 11, 2026 - 09:32 EDT
Mar 11, 2026 - 09:32 EDT
Monitoring - Sheridan maintenance is running over. We are working to get everything up and running.
Mar 11, 2026 - 06:10 EDT
Mar 11, 2026 - 06:10 EDT
Swayzee, IN
Operational
Yeoman, IN
Operational
Sheridan. IN
Partial Outage
Kirklin, IN
Operational
Frankfort, IN
Operational
Frankton, IN
Operational
Lapel, IN
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sheridan Maintenance - March 12 Mar 12, 2026 00:00-04:00 EDT
Attention SHERIDAN Customers!
Due to the INDOT project on State Road 47, Fiberhawk will conduct maintenance during the times below in order to move customers to an alternate route. Some customers will see only a brief outage, while others could be down throughout the entire maintenance window.
If your service does not come up by 5 a.m., please reboot your equipment. If after doing so your service still does not come back up, please contact our office at 8 a.m.
Wednesday, 3/11/26 12 a.m. – 4 a.m.
Thursday, 3/12/26 12 a.m. – 4 a.m.
Posted on Mar 05, 2026 - 13:12 EST
Due to the INDOT project on State Road 47, Fiberhawk will conduct maintenance during the times below in order to move customers to an alternate route. Some customers will see only a brief outage, while others could be down throughout the entire maintenance window.
If your service does not come up by 5 a.m., please reboot your equipment. If after doing so your service still does not come back up, please contact our office at 8 a.m.
Wednesday, 3/11/26 12 a.m. – 4 a.m.
Thursday, 3/12/26 12 a.m. – 4 a.m.
Posted on Mar 05, 2026 - 13:12 EST