Update - Services are up for Frankton, however we have gotten reports that some customers are unable to access streaming services as well as other app based platforms. We have a ticket in with the third-party vendor in order to troubleshoot this issue further. We will update as we know more.
Jun 11, 2026 - 10:25 EDT
Jun 11, 2026 - 10:25 EDT
Monitoring - The third-party vendor has been on site today and was able to get the affected equipment replaced. We will continue to monitor this as everyone's services return. If you notice your service is not online, power cycle your ONT first, by unplugging from power for 30 seconds then plug it back in, then power cycle your router by unplugging from power for 30 seconds then plugging back in. Customers that provide their own router might need to check their router app for additional steps.
If service does not restore please contact our office at 765-922-7916.
Jun 10, 2026 - 16:54 EDT
If service does not restore please contact our office at 765-922-7916.
Jun 10, 2026 - 16:54 EDT
Update - We have received an update from the vendor. We will continue to update as we know more.
"Dear Customer, Thank you for your inquiry. Based on the latest update from the field team, the issue has been isolated to a failed Nokia device. The onsite technician confirmed that the unit is unresponsive, and a replacement chassis is required to restore service. We are currently working with our logistics team to source a replacement Nokia unit and have it staged at the local field office for pre-configuration prior to dispatch. Once the replacement hardware is available and prepared, a technician will be dispatched to perform the replacement. At this time, we are awaiting an update on the availability and delivery of the replacement unit. We will continue to provide updates as additional information becomes available. Thank you for your patience and cooperation."
Jun 10, 2026 - 11:28 EDT
"Dear Customer, Thank you for your inquiry. Based on the latest update from the field team, the issue has been isolated to a failed Nokia device. The onsite technician confirmed that the unit is unresponsive, and a replacement chassis is required to restore service. We are currently working with our logistics team to source a replacement Nokia unit and have it staged at the local field office for pre-configuration prior to dispatch. Once the replacement hardware is available and prepared, a technician will be dispatched to perform the replacement. At this time, we are awaiting an update on the availability and delivery of the replacement unit. We will continue to provide updates as additional information becomes available. Thank you for your patience and cooperation."
Jun 10, 2026 - 11:28 EDT
Update - We have received this update from the third party vendor. We will continue to update as we know more.
"We have engaged with TAC and completed the troubleshooting process. The device has been isolated, and the issue has been confirmed to be due to a hardware fault. A replacement spare part has been arranged, and we will proceed with the replacement once it is available. We will keep you informed of further updates and progress."
Jun 10, 2026 - 08:31 EDT
"We have engaged with TAC and completed the troubleshooting process. The device has been isolated, and the issue has been confirmed to be due to a hardware fault. A replacement spare part has been arranged, and we will proceed with the replacement once it is available. We will keep you informed of further updates and progress."
Jun 10, 2026 - 08:31 EDT
Update - We have been in contact with the third party vendor and they have let us know they are working towards a fix for this issue.
Jun 09, 2026 - 17:27 EDT
Jun 09, 2026 - 17:27 EDT
Identified - The issue has been identified, third-party equipment that ties in with our equipment to provide service to Frankton has gone down. We have a support ticket in with the third-party support center and our ticket has been escalated to tier 3 in order to resolve this quickly. We will continue to update as we know more.
Jun 09, 2026 - 13:51 EDT
Jun 09, 2026 - 13:51 EDT
Investigating - There is an outage in our Frankton area. We are currently investigating the cause and will update as we know more.
Jun 09, 2026 - 11:46 EDT
Jun 09, 2026 - 11:46 EDT
Swayzee, IN
Operational
Yeoman, IN
Operational
Sheridan. IN
Operational
Kirklin, IN
Operational
Frankfort, IN
Operational
Frankton, IN
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance