Resolved -
Message from third party: A XC card was identified as the root cause of the service outage. A field technician was dispatched to Shelbyville sire in order to perform a physical card replacement. After card swap and verification, all services were fully restored.
Apr 6, 08:15 EDT
Update -
The 3rd party company where the problem is located, has replaced hardware; however, that did not fix the problem. Additional equipment has been ordered and we are awaiting a timeline for arrival. We will update again as more information becomes available to us.
Apr 1, 09:08 EDT
Update -
We are continuing to work on a fix for this issue.
Apr 1, 09:01 EDT
Update -
The 3rd party where the problem replaced hardware and is still does not have their side fixed yet. This is the latest update we have and we apologize.
Apr 1, 08:13 EDT
Update -
The 3rd party is repairing the cards that went bad and we are awaiting word on service restoration.
Mar 31, 15:03 EDT
Update -
We have reached out with the upstream provider letting them know that this is still an issue.
Mar 31, 08:24 EDT
Identified -
We currently are experiencing some telephone switching issues caused by an outage with an upstream provider. We have reached out and currently do not have an ETA on when they'll have the problem fixed.
Mar 30, 10:24 EDT
