Resolved -
This incident has been resolved.
Mar 17, 15:06 EDT
Update -
We are continuing fiber work on the following areas: Sheridan Estates, Maple Run, 226th St, SR 38, W 236th St, and Millwood Estates on E 10th St. These areas needed additional work to bring services back up.
Mar 13, 11:55 EDT
Update -
Our team has completed the work along Malott St. and in the trailer park. If you are in that area and your service is still down, please try power‑cycling your equipment.
We are continuing work on the east end of SR 47 and in the Maple Run / Sheridan Estates areas. These locations require more detailed attention from our IT department.
We understand this outage has taken much longer than expected. Our team has been working around the clock with little to no sleep this week to restore service as quickly as possible.
Thank you for your patience and understanding.
Mar 12, 17:12 EDT
Update -
We have some customers that are still down, our crews are working to finish the fiber splicing to get those customers back up. We appreciate the patience from all of you. We are working as fast as we can to get everyone back online, and will update once we know more.
Mar 12, 11:22 EDT
Monitoring -
We are currently wrapping up our maintenance in the Sheridan area. Please call into the office if you are experiencing any issues. Thank you
Mar 12, 06:49 EDT