If any customers are experiencing issues with their service or their service has not restored, reboot your ONT first then your router. Make sure to unplug your ONT for a minimum of 30 seconds from the outlet then plug back into power.
Posted Jan 13, 2026 - 16:32 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 13, 2026 - 14:07 EST
Update
We are still waiting for more information from 3rd party point of contact to determine what caused the outage. More updates to follow.
Posted Jan 13, 2026 - 09:31 EST
Identified
3rd party emergency maintenance occurred. They are working to resolve the issue. We apologize for any inconvenience.